AI Agents: Scale Customer Support
with Precision
with Precision
Carve Operations leverages advanced AI Agent technology to revolutionize how businesses manage customer inquiries. By intelligently deflecting customer requests, these agents empower your team to focus on challenges requiring the special touch of a human, dramatically improving efficiency and customer satisfaction without increasing headcount.
80%+
Contact Deflection
Achieved an 80%+ deflection rate for complex email and text inquiries, freeing human agents for critical tasks.
1:30+
Agent Efficiency
Improved agent-to-customer ratio from 1:10 to over 1:30, enabling substantial business growth.
Business-Managed Guardrails
Our AI Agent solutions are designed for business teams to manage and refine, ensuring alignment with your brand voice and operational needs. Maintain full control over the AI's boundaries and responses.
You have complete control on the level of automation. Allow AI to prompt your team responses, measure approval / edit rates, measure customer response, all from a dashboard. You determine when and how much to automate. At a minimum, you'll find your communicates to be much more accurate and consistent.
1
Define Scope & Tone
Set clear parameters for AI interactions, including acceptable responses, brand voice, and escalation protocols. You determine how friendly or direct the AI agent will be.
2
Content Management
Business teams directly manage the knowledge base and FAQs, ensuring the AI agent always has up-to-date information. Centralize all Standard-Operating-Procedures (SOPs) for AI and your staff.
3
Continuous Improvement
Centralizing all channels of customer contact (email, text and phone), provides a comprehensive view of every customer contact. Utilize metrics to manage performance and easily implement adjustments to both Human and AI responses, optimizing deflection rates and customer experience.
