Example-Growth-Marketing-Presentation

CARVE OPERATIONS
Growth and Marketing Analysis Presentation Example
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HILL COUNTRY MOTORS Growth Opportunity Analysis
December 2025 | Prepared by Carve Operations
Three Levels of Growth
Based on industry benchmarks, we've modeled three growth scenarios for Hill Country Motors. These aren't aspirational fantasies—they're based on published data for customer satisfaction, repeat business, and service retention. The gap between average and top performer is execution, not luck.
Industry Average
Additional $475K Annual Gross Profit
Additional $165K Est. Net Income
Competitive metrics across key performance indicators
Above-Average (Top 25%)
Additional $890K Annual Gross Profit
Additional $355K Est. Net Income
Top quartile performance on CSAT and retention
Top Performer (Top 10%)
Additional $1,340K Annual Gross Profit
Additional $590K Est. Net Income
Elite execution on all customer lifecycle metrics
You're Already Winning in Used Cars
Used car customers generate 92% CSAT and 38% repeat purchase rate
Industry averages: 85% CSAT and 28% repeat rate
This proves your used car department operates at an above-average level. The opportunity isn't creating something new—it's bringing the rest of your dealership operations up to this same standard of execution.
Your Strategic Goal: Owner capacity reallocation—transitioning from hands-on used car buyer/closer to business operator, enabling the dealership to scale beyond founder dependency.
Your Marketing Dollars:
Where They're Actually Going
Data Period: November 2025 | Total Spend: $12,000
CONCERN: Only 25% ($2,400) of your paid traffic reaches your core service area (Lakeway, Bee Cave, Dripping Springs). Meanwhile, 35% ($4,200) targets San Antonio, Dallas, and other distant Texas cities. Critical question: Do you have customers who actually drive from San Antonio or Dallas to buy from you? If not, this is wasted spend.
Used Cars: Your Profit Engine
41% of your units generate 55% of your vehicle gross profit
$3,800
Used Car Gross Profit
Average gross profit per used vehicle sale
$2,200
New Car Gross Profit
Average gross profit per new vehicle sale
1.73x
Value Multiplier
Used cars generate 73% higher gross profit per unit
42
Monthly Used Units
Used car sales per month vs. 60 new units
Sales & Service: The Foundation
While used cars drive profitability, your overall sales and service operation provides the foundation. Here's how your 1,219 customers break down:
Customer Distribution by Deal Size
High-Value ($5,000+ gross): 127 customers (10.4%) generating $847K (24%)
Mid-Value ($3,000-4,999): 384 customers (31.5%) generating $1,422K (41%)
Standard ($1,500-2,999): 512 customers (42.0%) generating $1,075K (31%)
Low-Value (<$1,500): 196 customers (16.1%) generating $167K (5%)
Service Return Rates by Tier
High-value customers have the highest service return rate (62%). Pattern: Quality customers → Quality experience → Service relationship → Repeat purchase.
Data Gaps Limiting Optimization
Lead-to-Sale Attribution
99.7% untracked
Cannot connect marketing spend to actual sales or calculate true Google Ads ROI. This blind spot costs you every month.
Lead Response Time
Not tracked
Industry shows 4x conversion variance between fast and slow responders. Unknown if this is an opportunity.
Service Return by Salesperson
Not tracked
Can't connect sales behavior to long-term customer retention and service revenue.
Why Customers Don't Return
Unknown
41% of sales customers return for service Year 1 vs. 55% industry top performers. What's the gap?
Growth Opportunities by Effort Level
01
Quick Wins
Geographic ad spend optimization: Stop wasting 35% of budget on distant cities
Service return by salesperson analysis: Connect sales behavior to retention
Lead source validation: Determine which channels actually produce buyers
02
Some Assembly Required
Sales-to-service handoff process: Standardize what drives 62% service return in high-value customers
Lead response time tracking: Measure before optimizing
Finance CSAT program: Consistent measurement and manager accountability
03
Investment Required
Marketing attribution system: Connect spend → lead → sale → service for full ROI visibility
Salesperson training program: Replicate top performer behaviors
Automated dashboards: Live visibility into all key metrics without manual reports
Next Steps
Immediate Actions (No Cost)
Validate San Antonio/Dallas traffic—check if these leads convert to actual sales
Pull service return data by salesperson to identify retention patterns
Review Google Ads geo-targeting to focus on core service area
Short-Term Opportunities
Used car scaling strategy: Document owner's approach for team replication
Service return deep-dive: Understand what drives 62% return rate in high-value customers
Define Ideal Customer Profile for better targeting
Working Structure
Providing data analysis is most valuable
Adding context and coaching based on data is second
As needed, managing specific projects to drive growth: marketing optimization; sales training; process systematization
Let's discuss these findings
Carve Operations
Info@carveoperations.com